WISCONSIN ATHLETIC CLUB

Policies

To ensure a safe, enjoyable, and inclusive environment for all members and guests, we have established a set of guidelines that everyone must follow. Each policy is designed to uphold the values of our community while promoting health and wellness.

Below, you’ll find detailed information on each policy, helping you stay informed and make the most of your time at the WAC.

Guest Policy

Welcome, Guests!

We invite you to use our club! To ensure a pleasant visit, please review the information outlined below. To protect membership integrity, the Wisconsin Athletic Club charges a daily membership fee to non-members.

Adult Daily Membership Fee: $40/day
Adult Daily Membership Fee, accompanied by a Member: $20/day
Minor (Under 18) Daily Membership Fee: $15/day

Guests may visit the club during Member Services Hours. Please see your location page to view hours.

Guest Access – 18+

Photo identification and completed guest registration form is required for all adult guests using the club.
Each individual must pay a daily membership fee.
Each guest is limited to 3 individual day passes, 2 three-day passes or 1 seven-day (or higher) pass per year.
Adult (18 or older) WAC Members are allowed to bring a maximum of two guests under 18 per day. (See guest access – under 18.)
Certain classes and services require an additional fee.
Outdoor Pool (on weekends), Basketball, Pickleball and Tennis Court use is for members only and is not available for guests.
WAC Advantage members have guest tennis privileges. See Member Services for details.
Guests are asked to abide by and follow all WAC policies and procedures.
As a private athletic club, the WAC reserves the right to deny and/or revoke guest privileges at any time for any reason.

Guests Access – Under 18 (Minor)

WAC Members under the age of 18 do not have guest privileges.
The accompanying member or adult guest is responsible for the under-18 guest’s behavior, conduct, and safety.
Minor daily membership fee includes up to 2 hours of Kids’ Clubhouse.
Guests under 18 must be supervised by an adult 18 or older at all times.
Guests under 16 must be in the Kids’ Clubhouse or directly supervised while using the pool or gym during times approved for minor use. Please see the current pool/gym schedule.
Guests must be 16 or older to use the fitness center or participate in any Group Fitness classes.
Please use the same sex locker room for all children three years of age or older. Poolside locker rooms or specific restrooms are available at each club for any unique changing needs.
All other Minor Guidelines apply.

Please see Member Services with any questions.

Photography & Video Recording

The Wisconsin Athletic Club (WAC) takes members privacy very seriously. For that reason, we ask that you abide by the following items when video recording or taking pictures at any of our locations.

Locker Rooms and Other Private Areas

Using cell phones, cameras or any other recording devices in locker rooms and other private spaces, like massage rooms, is strictly prohibited. This includes FaceTime and all social media platforms. Taking photos or videos in pool areas and of children in Kids’ Clubhouse is also prohibited without parental consent.

Public Spaces

Taking photos or videos of yourself or others that have given consent in public areas of the WAC is permitted for personal use only. Public areas include: fitness floors, studios, gyms/courts, lobby, hallways and Club Pub. Taking photos or videos during a Group Fitness class is prohibited without a WAC Manager’s approval.

Taking photos or filming others directly is not permitted without their prior knowledge and consent.

At all times, please be respectful of other members’ physical and personal space. Try not to get others in the background. If you post online with a photo or video taken at the WAC and another individual who appears in the content complains, the WAC reserves the right to ask you to remove the post.

Business Use

You may not take photos or videos in the WAC to promote your outside business or third party’s business, products or services without a WAC Manager’s approval.

Professional Photography and Equipment

You may not use any lighting, tripods, other equipment or bring in any professional photographers or videographers without a WAC Manager’s approval.

Questions or Concerns

If you have any questions or concerns about taking photos or videos at any WAC location, or if you see any content on social media that raises concerns, please speak with the manager on duty. For concerns within the locker room, notify a nearby WAC Team Member immediately.

In the event of policy violations, the WAC may, in its sole discretion, take disciplinary action commensurate with the seriousness of the violation, including cancellation of membership and notification of law enforcement.

Minor Member Guidelines

Please take note of the following rules for minors at the Wisconsin Athletic Club.

A minor is defined as a member under the age of 22 added to a parent or guardian’s membership. All minors must check in at the Front Desk or the Kids’ Clubhouse. Members under 12 must be in either the Kids’ Clubhouse, directly supervised while using the pool, gym or tennis/racquetball courts during times approved for minor use, or in a program designed for minors that is instructed by a WAC staff member.

Minor Access by Age

Age	Whirlpool	Exercise Pool	Lap Pool	Fitness Center & Group Fitness Classes	Gym	Racquetball
11 and under	Open swim with guardian* once the child is 6 years of age	Swim lessons Open swim with guardian*	No access	No access	Open gym with guardian*	With guardian*
12-15	Open swim	Open swim Adult swim with privileges**	Only with privileges**	Only with privileges**	Open gym	Full access
16+	Full access	Full access	Full access	Full access	Full access	Full access

*Guardian is defined as parent, grandparent, legal guardian with proper legal documentation or immediate family member over 18.
**Junior Privileges are not offered Monday-Thursday from 5-7pm or Saturday until after 11am.

Fitness Center & Group Fitness

0-11 years of age:
For safety reasons, use of the Fitness Center or Group Fitness Classes are not allowed.

12-15 years of age:
Those interested in Fitness Center, Group Fitness, or Adult Swim privileges must complete an Under 16 Youth Certification appointment, which includes an evaluation of physical and emotional maturity that determines which activities are appropriate. Parent must be on-site during the appointment. Upon successful completion of the Under 16 Youth Certification appointment, privileges will be noted on an orange Under 16 Youth member card. These privileges are not offered from 5 – 7pm Monday – Thursday or Saturday before 11am. Any inappropriate behavior will result in the loss of privileges.

16 years of age and older:
Minor members 16 and over have full club access.

Aquatics Areas

The Wisconsin Athletic Club pools do not have lifeguards on duty; therefore, parents are responsible for the safety of their children. Only diapers specifically designed for water use can be worn in the pool. Children under 6 years old are not allowed to use the whirlpool per state code. Please refer to the pool schedule for assigned times for OPEN SWIM prior to your visit. Please follow all guidelines posted in pool area.

Locker Rooms

Please use the same sex locker room for all children over 3 years of age. If needed, poolside locker rooms or restrooms can be used as changing rooms.

Kids’ Clubhouse

Refer to the Kids’ Clubhouse hours. Holiday hours will be posted in each club.

Massage

Members must be 18 or older to use Massage Therapy Services.

Tennis Courts

Access requires a WAC Junior Advantage Minor Membership or enrollment in a Student or Junior Tennis Program. See Member Services for details.

Guests

Minors under 18 are not allowed to bring guests without parent or guardian present. All guest policies apply. View Guest Policy

Kids’ Clubhouse Policies

Our goal is to provide your child with a fun, safe and clean environment for them that will help enrich their lives. We welcome children from 6 weeks to the age of 11. Our caring and friendly staff strives to make you and your child feel comfortable and welcome.

As a member of the Kids’ Clubhouse, your child will receive two hours of care per day. You must remain on the premises during this time in case we need to contact you. There is a fee if you exceed the two hours. Socks or shoes are required at all times.

Security

Safety is very important to us at the Kids’ Clubhouse. A staff member will always greet you and your child and assist in the check-in procedure. If your child has separation anxiety, you are welcome to stay a few minutes to ease the transition. Our database stores all important information about your child to make their stay as enjoyable as possible, such as allergies, medical issues and special needs, along with a list of authorized adults who may pick up your child (parents, grandparents, stepparents, nannies, etc).

Allergies

If your child has an allergy, please notify the staff so it can be properly recorded. For the safety of all the children, we ask that you refrain from bringing peanut products into the Kids’ Clubhouse.

Snacks & Food

Snacks are provided, but we welcome you to bring your own nutritious snacks. Any food you provide must be fully prepared, peanut-free and ready to eat without assisted feeding (squeeze pouches, finger foods). Staff will bottle-feed infants, but if you breastfeed, please try to do so beforehand, as space is limited in the Kids’ Clubhouse. Please refrain from bringing fast food items and full meals with time-sensitive meal schedules. Please label all items.

Diapers and Potty Training

Our staff will change diapers and if your child can independently communicate their needs to our team members, we will help with potty training. If a child is unable to independently communicate their needs, we ask that your child wear a pull-up. We will strive to assist your child but may not be able to commit to a time-sensitive potty-training schedule.

Personal Items

Please leave all personal toys and blankets at home. We encourage you to leave electronics at home.

Preventing Illnesses

To keep all children and staff healthy, we ask parents to keep sick kids at home. While your children visit, their feet should be covered: shoes, sandals, socks or boots are fine. Please label all cups, bottles, bags and any personal items. Please see our sick policy guidelines.

Sick Policy

At times, it is common for childcare teachers and parents to see children take on signs of illness. It is then our responsibility to treat the illness in those children and attempt to prevent others from catching the illness. Because of this, the Kids’ Clubhouse simply cannot accept sick children.

The Kids’ Clubhouse staff does its best to accommodate everyone’s needs, but leaving a sick child at home will ensure that the Kids’ Clubhouse kids are playing with other healthy children and in the care of a healthy staff. For the protection of all, children who are ill or show the following signs of illness should stay at home:

Child has experienced a low-grade fever, cough, shortness of breath, sore throat or any other signs of illness
Child has experienced vomiting or diarrhea within 24 hours
Child stayed home from school due to illness
Child has a contagious disease
Constant coughing – severe/obsessive
Yellowish or greenish mucus discharge from nose
Mucus discharge and reddening of the eye
Open sores or rashes
Child is disoriented, uncomfortable, or lethargic
Child has been on an antibiotic less than 24 hours

Should a child develop or exhibit any of the above signs of illness while in the Kids’ Clubhouse, the parent will be paged to report to the Kids’ Clubhouse immediately.

It is our goal that with your cooperation, along with our routine disinfecting, sanitizing and hand washing procedures, the chance of an illness spreading in the Kids’ Clubhouse may be greatly reduced.

Thank you for your cooperation.

Membership Cancellation Policy

If you would like to discontinue your membership at the Wisconsin Athletic Club, please contact our Business Services team at 414.328.1300.

Cancellation of a membership requires a 30-day notice to the Wisconsin Athletic Club prior to the next month’s billing.
The freeze option cannot be used for the 30-day notice of cancellation.
A full refund will be issued if a membership is cancelled within 2 weeks of start date.
In the unforeseen event that you become incapable of using the club for medical reasons, the 30-day notice may be waived with proper medical documentation. Please contact Business Services.

Membership Freeze Policy

Members who cannot take advantage of their membership for a period of time may place it on freeze. If you would like to place your membership on freeze, please contact Member Services at your Club or call our Business Services team at 414.328.1300.

Guidelines for freezes:

The freeze option cannot be used for the 30-day notice of cancellation.
The request for a freeze must be submitted to Business Services no later than the 25th of each month to be effective for the following month.
Freezes cannot be done retroactively.
Freeze period must start on the first day of a given month and end on the last day. No partial months are allowed.
Memberships can be placed on freeze for a maximum of 3 months per calendar year. (No limit for members over the age of 60)
In place of monthly dues, members will be charged a $7.50 per month freeze fee. *Advantage member freeze is $30 per adult per month.
In the unforeseen event that you become incapable of using the club for medical reasons, fees may be waived with proper medical documentation.
Normal monthly dues will automatically resume after freeze period is over.
Not all membership types can be placed on freeze; Froedtert, Kohl’s & all other “Wellness” accounts, Short Term and Trade agreements cannot be placed on freeze. Contact Member Services at our clubs or Membership Accounting at our Business Office to verify if your membership may be placed on freeze.

Fitness Rewards

Congratulations on earning Fitness Rewards!

Fitness Rewards can be redeemed for all WAC Training & Services. This includes:

Personal Training
Premium Classes
Swim Lessons
Nutrition
Massage
Racquetball & Basketball Leagues
Workshops

For balance information and expiration date, you can ask any team member at the Front Desk or call the Club and ask to speak to the manager on duty. You can also call WAC Business Services at 414.328.1300 during office hours Monday – Friday, 8:30am-4:30pm.

Fitness Rewards are not redeemable for cash. WAC is not responsible if card is lost or stolen. All Fitness Rewards expire 90 days after the original issue date. Fitness Rewards cannot be used for Pro-Shop Items (Apparel, sports equipment, necessity items, or food and beverage sold at the Front Desk), special events, charity events, Club Pub, outside concession stands or gratuity. Fitness Rewards cannot be used towards daily/weekly guest fees, dues, add-ons (Spouses, Children, Locker, Laundry) or Kids’ Clubhouse daily usage fees. Fitness Rewards cannot be used for Tennis purchases or to purchase WAC Gift Cards.

Class Reservation Policy

At the Wisconsin Athletic Club, we strive to create a fair and welcoming fitness community for all members. To ensure everyone has the opportunity to participate in our popular Group Fitness Classes, we have implemented a Class Reservation Policy.

Here’s how it works:

Unregister If You Can’t Attend: If you can no longer attend a reserved class, please unregister in the app to free up your spot for other members.
Check In to Class: To confirm your attendance, check in through the WAC app or at our class kiosks. You may check in as early as 2 hours before class. Waitlisted members must also check in.
Arrive on Time: If you check in less than 10 minutes before class, your spot may be given to a waitlisted member who has already checked in.
Avoid No-Show Warnings: If you do not check in or unregister, you will receive a no-show warning. After two warnings, your ability to register for classes will be paused for 7 days.

This policy ensures that all members have equal access to our classes, even during busy times. Thank you for helping us create a fair and welcoming fitness community!

If you have any questions or believe a suspension was issued in error, please contact your Group Fitness Manager for assistance.

Monthly Training Plan Guidelines

Training Plan Billing

Your Monthly Personal Training plan will bill on the first day of every month to your designated credit or debit card on file.

Training Sessions

After billing has processed, sessions will be loaded to your account. Your Trainer will work with you to schedule your sessions for the month.

Late Cancellation & No-Show Policy

To best serve our members and team, we require a minimum of 24-hour notice to cancel or change any scheduled Training sessions. Cancellations on short notice prohibit other members from being able to fill that slot.

Should you need to cancel or reschedule inside of the 24-hour window, you will forfeit the Training session. This also applies if you miss your session without any notification. Thank you for your understanding and cooperation.

Training Plan Freeze

Clients who cannot take advantage of their monthly training plan subscriptions for a period of time may place it on freeze. If you would like to place your training subscription on freeze, please contact the Fitness Manager at your Club or call Stacy Rosen from Business Services at 414.748.1300.

Guidelines for training freezes:

The request for a freeze must be submitted to your club’s Fitness Manager no later than the 20th of each month to be effective for the following month.
Freezes cannot be done retroactively.
Freeze period must start on the first day of a given month and end on the last day. No partial months are allowed.
Monthly Training Plan subscriptions can be placed on freeze for a maximum of 3 months per calendar year.
Normal Monthly Training Plan subscription dues will automatically resume after freeze period is over.

Cancel Training Plan

Monthly Training Plan cancellations can be done by contacting your Trainer by the 20th of the month to be effective for the next month.

Questions?

If you have any questions regarding your Monthly Training Plan, please contact your Trainer or your club’s Fitness Manager.

Massage Policy

LATE CANCELLATION & NO-SHOW POLICY

To best serve our members and team, we require a minimum of 24-hour notice to cancel or change any massage appointment. Cancellations on short notice prohibit other members from being able to fill that slot.

Should you need to cancel or reschedule inside of the 24-hour window, a $50 late cancellation fee will be charged to the credit card we have on file. This same fee applies if you miss your appointment without any notification. Thank you for your understanding and cooperation.

Nutrition Policy

LATE CANCELLATION & NO-SHOW POLICY

To best serve our members and team, we require a minimum of 24-hour notice to cancel or change any nutrition appointment. Cancellations on short notice prohibit other members from being able to fill that slot.

Private Swim Lesson Policy

LATE CANCELLATION & NO-SHOW POLICY

To best serve our members and swim instructors, we require a minimum of 24-hour notice to cancel or change any scheduled lesson. Cancellations on short notice prohibit other members from being able to fill that slot.

A 24-hour+ notification is required for all private swim lessons. We will require a credit card added to your file to secure your appointment time.

Should you need to cancel or reschedule inside of the 24-hour window, the cost of the lesson will be charged to your card on file. This same fee applies if you miss your lesson without any notification.

Thank you for your understanding and cooperation.

Wisconsin Athletic Club (WAC) Wireless Terms of Service

PLEASE CAREFULLY READ AND REVIEW THE FOLLOWING TERMS AND CONDITIONS BEFORE USING YOUR EQUIPMENT OR THIS WIRELESS SERVICE. BY USING WAC WIRELESS SERVICES YOU ARE BECOMING A PARTY TO AND AGREE TO BE BOUND BY THIS AGREEMENT. YOU FURTHERMORE ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS IN EFFECT AND AS UPDATED BY US FROM TIME TO TIME. IN ADDITION. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS, YOU MAY NOT USE WAC WIRELESS SERVICES. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS, THE WAC WILL BE UNDER NO OBLIGATION TO PROVIDE YOU WITH WIRELESS SERVICES.

User assume full responsibility for usage of WAC Wireless services.
WAC is not responsible for lost or stolen items.
The service is unsecured and unencrypted. User assumes full responsibility for taking any security measures necessary to protect their communications, equipment and data through this service.
User will be respectful towards all other users of the service and will not interfere with or act to the detriment of their use or enjoyment of the service.
User will not transmit any material in violation of federal or state law or regulation, including, but not limited to any copyrighted material, material protected by a trade secret or material or messages that are unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable in any manner or nature or that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation, is prohibited. Excessive use of bandwidth and/or use of the service deemed unreasonable by WAC is also prohibited. User will comply with any acceptable use policy or usage guidelines that WAC institutes.
User acknowledges that there is content on the Internet or otherwise available through this wireless service which may be offensive, or which may not be in compliance with all local laws, regulations and other rules. We assume no responsibility for and exercises no control over the content contained on the Internet or is otherwise available through the WAC/WAC Wireless. All content accessed or received by the User is used by User at his or her own risk, and we and our employees shall have no liability resulting from the access or use of such content by the User.
User will not sell, lease, relay or share WAC Wireless service or any particular wireless connection provided by the WAC/WAC Wireless without the express prior consent of WAC/WAC Wireless.

System and Network Security
- Users may not attempt to circumvent user authentication or security of any host, network, or account (also known as “cracking”). This includes, but is not limited to, accessing data not intended for the User, logging into a server or account the user is not expressly authorized to access, or probing the security of other networks.
- Users may not attempt to interfere with service to any user, host, or network (”denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host.
- Users may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a user’s terminal session, via any means, locally or by the Internet.
  Users who violate systems or network security may incur criminal or civil liability. We will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
- Users understand that there are certain security risks by utilizing wireless networks. We are committed to maintaining a public network for ease of use and make no guarantees or representations regarding the security of our network. We recommend the use of personal firewall software and a VPN client to attach to private networks. As an option, we support routable IP addresses to all connection types to support a corporate VPN.
- User acknowledges that when using this service your username and location may be visible to other users of the service or on particular pages on the public Internet.
WAC/WAC Wireless provides this wireless service without any warranties, express or implied, statutory or otherwise, including warranties of quality, availability or security.
User agree that neither WAC/WAC Wireless, other users of the service nor the operator of the access points to which users connect shall have any liability to user or any other person, whether for general, special, punitive, aggravated, economic or other damages, arising out of user usage of the service. Users agree to indemnify WAC for any claims, loss or injury caused to it or any other person because of use of the service.

IP Addresses
- IP addresses are normally assigned on a dynamic basis and there is little or no assurance that the User will be assigned the same (or even similar) IP address between sessions.

Restrictions
- Users agree not to run any servers in conjunction with the Services, including but not limited to, electronic mail, NAT, DHCP and DNS servers. In the event any User attempts to utilize a server on the network, we may, at our sole discretion, increase the fees associated with the Services, or terminate the Services.

User Complaint Resolution
- In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, User should contact us at the address and phone number listed on our website.

Additional Terms and Conditions
- WAC/WAC Wireless may, from time to time, send e-mail messages or other forms of communication to User containing advertisements, promotions, etc. which may be offered by third parties. We make no representation or warranty with respect to the content of any such third party communications or goods or services which may be obtained in response to such communications and User agrees that we shall not have any liability with respect thereto, nor shall any such messages amend the Terms and Conditions unless specifically agreed to in writing by us. Additionally, our web site may contain links to Web sites operated by parties other than us. Such links are provided for your convenience only. We do not control such Web sites and is not responsible for their contents. Our inclusion of links to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators.

Venue/Choice of Law
- These Terms and Conditions shall be construed in accordance with the laws of the State of Wisconsin (excluding rules regarding conflicts of law) and the United States of America.

Indemnification
- User shall indemnify and hold us harmless against any and all claims, losses, damages and liabilities sustained by User resulting from, rising out of, or connected with any breach of, or non-fulfillment of any representation, warranty, covenant or agreement made by or other obligation of User contained in these Terms and Conditions.

Severability
- In the event that it is determined by a court of competent jurisdiction as a part of a final non-appealable judgment that any provision of these Terms and Conditions (or part thereof) is invalid, illegal, or otherwise unenforceable, such provision will be enforced as nearly as possible in accordance with the stated intention of the parties, while the remainder of the Terms and Conditions will remain in full force and effect.

Privacy Policy:
- WAC/WAC Wireless, will not, without User’s express consent collect personal information. In the future the WAC may have a need to collect a) the email address that is registered for the service b) the MAC address of user’s wireless device c) the times and locations of user connections and d) the amount of data transferred through those connections. In addition, the WAC will not log user data or its destination except when the WAC needs to analyze data transfer in order to resolve technical problems.
- WAC/WAC Wireless will use User personal information solely for internal purposes in connection with the operation, management and maintenance of the service or its transfer to another operator, and will use customary measures to maintain the security of that information, and will only keep the information for as long as is reasonably required to fulfill these purposes.
- Unless WAC/WAC Wireless is required to do so by applicable law, it will not share User personal information with any third party without your express consent; provided that WAC/WAC Wireless may for research purposes share aggregated and anonymized information derived from your information including personal information, and provided also that when using the service, username and location may at some point be visible to other users of the service or on particular pages on the public Internet.
- If you wish WAC/WAC Wireless to delete personal information from its records, or if you have any questions concerning the use of your personal information, please contact technical support at the email address shown on the WAC/WAC Wireless home page. [email protected]
  In order to maintain this service in the long-term, WAC/WAC Wireless may:
- Institute connection limits, such as limiting speed or quality of connections.
- Deactivate accounts for any reason whatsoever at the sole discretion of WAC/WAC Wireless. Deactivation may occur for reasons including, but not limited to, users not abiding by this agreement.
- Block outgoing SMTP email connections or the use of any particular ports.
- Contact users, using the email address under which they are registered, on subjects relating directly to the activities or operations of WAC Wireless.

Last updated: January, 2009